Frequently Asked Questions
Everything you need to know about your SHIBUYALA beauty experience.
Are the products sold on SHIBUYALA authentic?
Yes, we guarantee 100% authenticity. We source all our Japanese and Korean beauty products directly from authorized distributors and manufacturers.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary depending on the destination and customs processing.
What is your return policy?
We accept returns for unopened and unused products within 30 days of purchase. Due to hygiene reasons, we cannot accept returns on opened skincare or cosmetic items.
Can I track my order?
Absolutely. Once your order has been dispatched, you will receive an email notification containing a tracking number and a link to monitor your delivery status.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer samples with orders?
We love letting our customers try new things! We include complimentary samples with every order, subject to availability.