Returns & Exchanges
At SHIBUYALA, we want you to be completely satisfied with your Japanese beauty haul. If you are not happy with your purchase, we accept returns on unopened and unused products within 30 days of delivery.
Check Eligibility
Ensure your beauty products are in their original packaging, unopened, and have all safety seals intact to qualify for a refund.
Contact Support
Email our customer care team with your order number and the reason for your return to receive a Return Merchandise Authorization (RMA) number.
Pack and Ship
Securely pack your items and include your RMA form inside the box, then ship the package back to our distribution center using a tracked shipping method.
Receive Refund
Once our quality control team inspects your return, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing